Legal
Privacy Policy
Effective date: 10 September 2026
This policy explains how Returnly collects, uses, shares, and protects personal information when you visit our website, create an account, contact us, or use our investment-related tools and services.
Information we collect
We may collect information you provide, including your name, contact details, account information, investment goals, risk preferences, portfolio details, support messages, and documents submitted through our services. We may also collect device, browser, usage, log, cookie, and approximate location information when you use the website.
How we use information
We use information to provide and improve Returnly, authenticate accounts, personalise your experience, prepare portfolio reviews, respond to enquiries, maintain security, prevent fraud, communicate service updates, meet regulatory and record-keeping obligations, and obtain analytics about how our services are used.
Consent and communications
Where consent is required, you may withdraw it by contacting us. Withdrawal does not affect processing already completed and may limit features that depend on the information. You can opt out of promotional emails using the unsubscribe link, while essential account and transaction messages may still be sent.
Sharing of information
We do not sell your personal information. We may share it with service providers that support hosting, authentication, analytics, communications, customer support, compliance, payment or transaction processing, and professional advice. Information may also be disclosed when required by law, to protect users or Returnly, or as part of a merger, financing, restructuring, or transfer of the business.
Financial and portfolio information
Portfolio information is used only to provide requested tools, analysis, reviews, and related services. Outputs may rely on third-party market or mutual-fund data and should be checked against official scheme documents before making an investment decision.
Cookies and similar technologies
We may use essential cookies and local storage for sign-in, preferences, security, and saved drafts. Analytics technologies may help us understand website performance. Browser controls can restrict cookies, although some features may then stop working correctly.
Data security
We use reasonable administrative, technical, and organisational safeguards designed to protect information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
Retention
We retain information only for as long as reasonably needed for the purposes described here, including providing services, resolving disputes, enforcing agreements, preventing fraud, and satisfying legal, regulatory, accounting, or reporting requirements.
Your choices and rights
Subject to applicable law, you may request access to or correction of your personal information, ask us to erase information that is no longer required, withdraw consent, or raise a grievance. We may need to verify your identity and may retain information where legally required.
Children
Returnly is not intended for children to use independently. If you believe a child has provided personal information without appropriate consent, please contact us so we can review and address it.
Third-party services
Our website may link to services operated by others. Their privacy practices are governed by their own policies, and Returnly is not responsible for those external services.
Changes to this policy
We may update this policy as our services or legal obligations change. The revised version will be posted on this page with a new effective date. Material changes may also be communicated through the website or by email.
Contact and grievances
For privacy questions, requests, or grievances, email hello@returnly.in. Please include enough information for us to identify and respond to your request.